Insurance

Communal buildings insurance usually covers damage to the building caused by events such as:

• Fire

• Flooding

• Storm damage

• Escape of water (e.g. burst pipes)

• Vandalism or malicious damage

Some policies may also include public liability cover for accidents occurring in communal areas.

The exact level of cover will depend on the insurance policy in place for your building.

Important: Stopping Damage First

Insurance policies require homeowners to take reasonable steps to prevent further damage.

For example, if water is leaking from one flat into another, owners should first:

1. Identify the source of the leak

2. Arrange for the leak to be stopped

3. Take steps to limit further damage

Insurance companies generally expect the issue to be resolved before repairs or claims can proceed.

If you believe damage to the building may be covered, please contact Aquila Management Services as soon as possible.

When reporting a claim, please provide:

• The property address

• A description of the incident

• The date the damage occurred

• Photos of the damage (if available)

Aquila will review the information and, where appropriate, submit the claim to the building’s insurer on behalf of the owners.

Most insurance claims include an excess, which is the amount that must be paid before the insurer covers the remaining cost.

• Excess amounts vary depending on the type of claim

• Where responsibility can be identified, the excess may be charged to the relevant homeowner

• If responsibility cannot be determined, the cost may be shared in accordance with the building’s title deeds

Communal buildings insurance does not cover personal belongings or internal contents inside your flat. Homeowners should arrange their own contents insurance for personal possessions and internal decorations.

If you are unsure whether an issue should be reported as an insurance claim, please contact Aquila Management Services for guidance.

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